Data Privacy Policy

Data Privacy Policy

Introduction

We are committed to protecting your privacy and ensuring the confidentiality of your personal data and any content you provide to us. This Data Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your data, along with your rights as our customer.

Ownership of Data

All data, including audio files, transcripts, and any other content uploaded by you ("Customer"), remain your sole and exclusive property. We recognize your complete ownership of your data and assert no proprietary rights over the content you provide to our service.

Data Collection and Use

We collect data solely for the purpose of providing and improving our services. This includes processing and analyzing audio files or content you upload, generating transcripts, and calculating costs for services rendered. We ensure that the use of this data is strictly confined to the scope of delivering our services to you.

Data Retention and Deletion

All uploaded files and any generated transcripts will be securely stored on our servers only for the duration necessary to provide our services to you. We guarantee that all such data will be deleted from our servers and any backups within 30 days of upload, or sooner upon completion of the service or at your request.

Security Measures

We implement robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption, access controls, and secure storage solutions. We also employ third-party services, such as Google, for additional security screening of files and links to ensure they are free from malicious content.

Third-Party Services

For enhanced security and performance, we may utilize reputable third-party services, including AWS buckets and Google security tools. These services are employed solely for the purposes of data storage, security screening, and processing needs and are bound by strict data handling and confidentiality agreements.

Customer Rights

You have the right to request access to, correction of, or deletion of any personal data we hold about you at any time. You also have the right to request the deletion of your uploaded files and any associated content before the standard 30-day retention period expires.

Changes to the Privacy Policy

We reserve the right to modify this Data Privacy Policy at any time. Any changes will be effectively immediately upon posting the revised policy on our website. We encourage you to periodically review this policy to stay informed about how we are protecting your data.

Contact Us

Should you have any questions about this Data Privacy Policy or our data handling practices, please contact us through our provided contact channels.

By using our services, you acknowledge that you have read, understood, and agreed to the terms of this Data Privacy Policy.